COVID-19 Policy - Effective 11/30/2020

To Our Valued Clients-


We have made the difficult but necessary decision to start curbside-only service starting Monday 11/30/2020.  With the rising numbers of COVID-19 in our community, we feel that this is the best way to protect both our staff and our clients at this time. Please understand that this a decision we did not want to make and did not come to lightly. However, our ultimate goal is to provide your pets with the best care possible and we simply cannot do that if we are forced to quarantine several staff members or close due to COVID-19 exposure.  We have seen other veterinary clinics in our area be forced to close or reduce staffing temporarily and we do not want to put ourselves in that situation.

When we start curbside service, we will have the following protocol for clients –

  • We will email out a “check in sheet” before your appointment (if possible). Please fill out the sheet and email it back to us so we make sure that all concerns are addressed during the appointment.

  • If you have COVID-19 or symptoms of COVID-19, please ask a friend or family member to take your patient in. If you cannot find someone else to help you and your pet needs to be seen, kindly let our staff know ahead of time so we can take extra precautions.

  • When you arrive, please call our mainline (207-892-7575) or text our text-only line (207-310-4572) to let us know you have arrived.

  • A staff member will come out to collect your animal. All dogs will be taken into the hospital by a staff member with one of our slip-leads on to prevent them from backing out of a loose collar.Smaller dogs and puppies will be carried into the hospital by a staff member. All cats MUST be in a carrier.If you do not have a cat carrier, please let us know on arrival so we can take a carrier out to your car for you to place your pet in. We CANNOT safely transport cats into the hospital in blankets only!

  • The doctor will review your history sheet (or the technician will verbally get the history when they collect your pet, if we could not email it to you ahead of time) and examine your pet, and then call you with exam findings and recommendations.

  • At the conclusion of the appointment, the pet will be taken back out to your vehicle. A receptionist will call to discuss payment and they will bring any products or medications out with them along with your receipt.

  • If a pet is being seen for euthanasia, or if after an examination euthanasia is elected by the owner, we will allow all owners into the building to be with their animal while they say goodbye. Humanely, we do not feel that it is appropriate to separate pets from their owners during this difficult time.

This is going to be an adjustment for all of us. We hope it will be very short-term, and that we will be able to resume having clients come into the building soon.  We ask for your patience while we figure everything out.

-Dr Belliveau and Staff

 

Phone: (207) 892-7575

Fax: (207) 893-0052

Address:  554 Roosevelt Trail, Windham, ME 04062, USA

  • Facebook

©2020 by Lake Region Animal Hospital. Proudly created with Wix.com