Cat Eyes

Lake Region Animal Hospital

Where Animal Health Comes First

 

Frequently Asked Questions

Do you offer pet insurance?

Yes we work with all major pet insurance companies. We recommend that you contact your pet insurance company to ask if they will reimburse you for costs or if they will pay up-front costs, as all insurers are different.

Do you treat exotic animals?

We work with all small/furry pocket pets (including gerbils, hamsters, and rabbits). We do not currently have the equipment or medication needed to work with birds or reptiles at this time.

Do you offer payment plans?

We do not offer any payment plans, and payment is due at time of service. However, we do work with CareCredit and Scratchpay.  CareCredit offers interest-free financing for 6 months for bills over 200 dollars.  Please visit www.carecredit.com if you would like to learn more. Scratchpay is another company that can help break up payments for clients over time - www.scratchpay.com

Are you accepting new clients?

Yes!!  We love meeting new pets and their owners.  We recommend bringing any previous medical records with you to your first visit. If you have been seen by another veterinary clinic previously, you can call them and request to have your records emailed or faxed to our clinic.

Do you see walk-ins?

We are by-appointment only. However, we strive to fit in sick pets and emergent situations into our schedule whenever possible. We ask that you please call ahead - if we are currently in the middle of treating another emergency we may direct you elsewhere so your pet can receive the most timely treatment.

What do I do if you are closed and my pet has an emergency?

We have several emergency clinics that are available near our clinic. We recommend Maine Veterinary Medical Center in Scarborough, ME (207-885-1290) and Portland Veterinary Emergency and Specialty Care in Portland, ME (207-878-3121) if we are closed and your pet requires emergent care.

Why did you ask for a deposit for my appointment?

Unfortunately over the last 6 months our "no-show" rate has increased dramatically. We have now implemented the following policy-

1. If you "no-show/no-call" for an appointment, you will be required to make a deposit to schedule another appointment. This deposit is nonrefundable and will be forfeited by you if you no show or last minute cancel (<24 hours notice) for the second appointment. If you show up for your appointment, your deposit will be applied as a credit towards the cost of your visit.

2. If you are an EXISTING client trying to schedule a multi-pet appointment, we will ask for a deposit equivalent to 1 examination fee to schedule the appointment for multiple pets.

3. If you are a NEW client trying to schedule a multi-pet appointment, we will ask for a deposit for the examination fee of all animals (ex - 3 pet appointment - deposit is 3 examination fees).

We apologize for any inconvenience.

What does AAHA Accredited mean?

We achieved AAHA accreditation after a rigorous review of our hospital’s practice protocols, medical equipment, facility, and client service.


Unlike human hospitals, not all animal hospitals are required to be accredited. Pet owners can trust that an AAHA-accredited hospital follows the AAHA Standards of Accreditation, which are continuously reviewed and updated by leaders in the veterinary profession to reflect changing best practices from the cutting edge of veterinary medicine.


AAHA-accredited hospitals are recognized among the finest in the industry because they voluntarily choose to be evaluated on more than 900 quality standards that go above and beyond state regulations, ranging from patient care and pain management to staff training and advanced diagnostic services.

What is your appointment policy?

We expect clients and pets to show up on time for their scheduled appointments. If you show up more than 10 minutes late for an appointment, we may not be able to accommodate your pet, especially if your appointment is near the end of the day. We cannot justify making our staff work beyond their normal hours because you are late. If you are stuck in traffic trying to get to us, please call us and we will do our best to work you in if possible.